Policies & Additional Information
We offer FREE SHIPPING California wide for orders over $100 and deliver to most international destinations.
International shipping rates are calculated in real time at the checkout and based on the best available rates at the time.
All international shipping is calculated in United States dollars and does not include import duty which will be county-specific and based on delivery address. Please check your country’s customs rates before purchasing.
All items will be shipped with 2-3 business days.
We will endeavor to provide all the information we can about condition of the rug so you know exactly what you are getting. However we want you to be delighted with your purchase, so if you are not completely happy, you may exchange within 7 days of purchase- provided that it is returned in its original condition.
In order to return an item, please contact us by email: Kechmaradesigns@gmail.com within seven days of your purchase. We are unable to refund any shipping fees incurred for returned items.
We do not accept returns on sale items.
A large portion of our rugs are unique one-off vintage items and as such were woven for personal use so wear and signs of usage must be expected. We believe that this wear and imperfections add to the beauty, character and story of the piece!
All product images are taken in natural daylight to ensure the color portrayed on-screen is a true to life as possible. Items may change in appearance when placed in different or artificial lighting situations. If you would like to see an item in alternative lighting please email us for images.
Caring for your Rug
While we ensure all our pieces arrive in excellent condition, many of our products are one off vintage carpets and small signs of wear are to be expected.
For good maintenance of the carpet it is advisable to vacuum regularly. In the case of a stain it is best to try and remove it with a moist towel of warm water immediately instead of letting the stain dry. Lift as much as possible without rubbing. Always check for colour fastness prior. Wool is also self-cleaning and if you have the possibility to hang or lay the carpet out in a fresh breeze occasionally, odors will disappear.
Professional cleaning should only be done ‘off-site' - avoid ‘in-house' services. We advise for a proper clean to consult a trained professional in a controlled environment.
It is important to rotate your rug 180 degrees every 1-2 years to ensure an even wear.
Vacuuming & or shaking out the rug regularly slows down the ageing process.
Rugs can shed a bit of fluff, which is just excess fibers that were not properly incorporated into the yarn during spinning. This is normal, and is not a sign that your rug is falling apart! It is best to vacuum a rug often at first - after some time the fluffing will lessen and eventually cease.
Any other questions?
Please feel free to contact us via email at: Kechmaradesigns@gmail.com